Les Arcs Panorama France

We had a fantastic stay at Les Arcs Panorama. This was our first Club Med as a family. The hotel is well designed and comfortable, and combined with a very welcoming staff, makes your holiday feel like luxury. The rooms are of a good size, and there is an option of interconnecting rooms, which works well when travelling with children.

The trip had everything you would expect from Club Med - lavish buffet food, well-organised activities and facilities. Carefree skiing, especially with the ski-in / ski-out access.

What made our trip so memorable was the service we received from Genny (in the restaurant), Laura (at Baby Club), Alice (ESF) and Franck (ESF). All these individuals made our family feel so welcomed and helped us enjoy every minute of our stay. Thank you for making our trip a one-in-a-lifetime type of stay.

If I were to nitpick:

• We were underwhelmed with the swimming pool, as it was colder than I expected, and there was only one 8 person hot tub (for a hotel of 400 rooms).
• The room design is stylish but very impractical when you have children sleeping in your room (when you turn the bathroom light on, it lights the whole room)
• There is little to do in the hotel for children aged 3 to 9 unless they are skiing or in the kids clubs.

An excellent stay. We opted for the Exclusive collection in a family suite which was perfect for what we needed.

The well-appointed room was large with 2 bedrooms, 2 bathrooms and a living area plus a large balcony overlooking the slopes.

Service from start to finish was excellent. The staff in the Belvedere Lounge, headed by Marine, is a professional team which sorted any request quickly and efficiently. A special mention to Florian who is an attentive and talented bartender. Ackbar, a member of the room servicing team, is an asset to Club Med and left our room spotlessly clean each day with small yet noticeable attention to detail.

The food and drink in the lounge was excellent and breakfast to the room each morning was a highlight of the holiday, particularly with small children.

Both the kids clubs teams and the staff at ESF were excellent and helped make the stay very memorable for both our children.

Ski return at 11:30am outside the ski rooms was a brilliant extra touch and a suggestion would be to keep it outside each day rather than moving it inside to the theatre area as it lacked the same atmosphere there.

Our only real criticism would be the evening entertainment. The 8:15pm shows were lacklustre and struggled to keep the children’s attention. I found the night seemed to be over once dinner was finished as we didn’t really want to stay in the theatre area for any of the scheduled entertainment although with early starts due to skiing, this wasn’t a big issue.

Overall a great stay with the intention of returning.

On December 14th, we stayed at Club Med Les Arcs Panorama.

We arrived for an extended family vacation — my partner and our children, my parents, my brother and his family, and my sister.
For all of us, this was our very first ski holiday, and the excitement was huge.

We arrived during the first week of the season, and from the very first moment, everything was incredibly professional, welcoming, and warm.
During this week, many people truly entered our hearts — and to me, that says everything.

First and foremost, the Club’s manager deserves special mention. He is so welcoming, kind, and always smiling. There was hardly a place we didn’t see him — on the ski slopes, welcoming guests in the dining room, leading evening activities, or sitting and eating with his team. Everything he did carried such calm presence, as if he were peacefully conducting a magnificent orchestra that creates an unforgettable melody.

A particularly wonderful team member was Bar — service-oriented, kind, and highly professional.

Our youngest daughter attended the Mini Club, and I must especially mention Hussein (“Couscous”). Even though he doesn’t speak Hebrew, he charmed all the children in the most beautiful way. He has an incredible approach, is warm and attentive, and truly knows how to engage children and make them feel at home. He is a real asset.
Alongside him, we were fortunate to meet Maya, Daria, Inbal, and Neta, whom our daughter absolutely adored and enjoyed spending time with.

Our three sons learned to ski very quickly thanks to the ski instructors, whose approach to children is perfectly adapted — encouraging, fun, and supportive.

I would also like to highlight Victor, an exceptional instructor who taught our boys in an amazing way and also joined us on our final private family ski tour. With him, we felt safe and truly in good hands.

If you are a beginner, it’s important to join the beginners’ lessons on the first day, as the groups progress daily. If you miss this, you will need to catch up with private lessons, which must be booked separately at the ski reception.

During the first days, my father, my partner, my brother, my sister, and my sister-in-law all learned to ski in the beginners’ group with the amazing Aurélien - always with a smile and an incredible approach to both people and skiing 🙂
He managed to guide everyone both individually and as a group in a truly inspiring way. He also joined us for a family ski tour on the last day of our vacation. On a personal level, he helped me overcome a less pleasant skiing experience — all with humor, kindness, and wonderful support. Thanks to him and Victor, we gained a once-in-a-lifetime experience.

I personally had the privilege of taking private lessons with the phenomenal instructor Lucas Zielinski. As a complete beginner, he taught me the basics with incredible patience, great spirit, professionalism, and a wonderful approach to people and to life — always with a big smile - he is the best :)
I highly recommend learning with him.

Regarding the food:
I personally enjoyed the food very much and found it varied and well presented. That said, not everyone in our group connected with it in the same way or always found options that suited their personal taste. Overall, the quality was high, but preferences naturally vary.

The rooms:
The rooms offer generous closet space for ski clothing and equipment.
We stayed in connecting rooms, and the storage space made organization and morning preparations much easier.
The view from the window was unreal.

We all returned from this vacation on a complete high ❤️
The scenery is breathtaking, the atmosphere is truly special, and I am deeply grateful for having discovered a whole new world in this beautiful place.