How can I modify my booking?
If you booked your stay directly on a Club Med platform (website or contact center), and you are ready to revise your stay please call our contact center at 1-888-932-2582.
If you booked your stay with a travel advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
How can I cancel my booking?
If you have an existing reservation in any resort that is closed at the time of your planned stay, your reservation will be automatically cancelled and we will contact you to revise your vacation plans. Please refer to each resort page to find its reopening date.
If you haven’t booked your flight tickets with Club Med, please contact your airline company before your departure time.
For new bookings made on or after May 18, 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas, cancel for free up to 15 days prior to departure and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare).
- Up to 15 days prior to departure for stays on and prior to December 18, 2020 (100% charge if 14 or less)
- Up to 61 days prior to departure for stays starting December 19, 2020 (25% charge if cancellation between 60 & 31 days. 50% charge if cancellation between 30 & 15 days. 100% if 14 or less)
- Up to 91 days prior to departure for 2021 Holiday weeks (including but not limited to Thanksgiving, Christmas, New Year’s, Presidents’ Day, Easter, Passover and other weeks) (100% charge if 91 or less).
To see the full Club Med Terms & Conditions, click here
My stay has been cancelled, but I'm not ready to revise my booking. What are my options?
If we do not receive notice from you for your rebooking in the next 6 weeks, you will automatically receive a Future Travel Credit in the paid amount of your land stay, plus air credit if booked with Club Med. If you didn't book your air travel with Club Med, please make sure to contact your air carrier directly to cancel your flight or confirm the cancellation of your flight before time of departure.
To see the full Club Med Terms & Conditions, click here
I want to revise/cancel my booking and I have booked flights with Club Med; will you revise or cancel my flight tickets?
If you booked flights with Club Med, you must call us before your departure time to cancel/revise your booking file. We won’t be able to revise your flight portion if the departure time has passed.
If you haven’t booked your flight tickets with Club Med, please contact your airline company before your departure time.
What will happen to my revised booking if I can’t access the new destination when it’s time to travel?
Club Med is constantly monitoring the situation with its team of health professionals, following the recommendations issued by the World Health Organization as well as those of the health and government authorities of the countries in which it operates, in order to take all appropriate measures in real time.
I am a travel advisor; how do I postpone or cancel a booking for my client?
If your clients have an existing reservation in one of our resorts that has temporarily ceased operations during the time of their stay, their reservation has been automatically cancelled and you will receive:
- A Future Travel Credit*, in the name of your clients, to travel again with us for 100% of the paid land costs, valid for travel through two years from the original date of travel to any Resort worldwide.
- Once a client rebooks for a future stay, if the Future Travel Credit* value is higher than the cost of the new booking, we will issue an additional Future Travel Credit for the remaining balance, to be used for travel through two years from the original date of travel.
- If your client booked an air-inclusive package with us, they will receive a credit with the airline based on the carrier’s specific policies (revised travel dates will depend on respective airline policies).
If your clients have an existing reservation in one of our resorts that is open during the time of their stay, but they wish to revise or cancel their booking, our usual Cancellation poliy will apply.
I have booked my stay with a travel agency; how do I cancel or revise my booking?
If you booked your stay with a travel agency, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
Are holidays blacked out from the travel credit?
The Future Travel Credit* to a Club Med resort will allow you to travel at any time, before its expiration date. You will need to pay the difference if your booking is more expensive than the value of the Future Travel Credit.
I would like to book a stay at Club Med, but I am hesitant to book because of the current situation.
For new bookings made on or after May 18, 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas, cancel for free up to 15 days prior to departure and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare).
- Up to 15 days prior to departure for stays on and prior to December 18, 2020 (100% charge if 14 or less)
- Up to 61 days prior to departure for stays starting December 19, 2020 (25% charge if cancellation between 60 & 31 days. 50% charge if cancellation between 30 & 15 days. 100% if 14 or less)
- Up to 91 days prior to departure for 2021 Holiday weeks (including but not limited to Thanksgiving, Christmas, New Year’s, Presidents’ Day, Easter, Passover and other weeks) (100% charge if 91 or less).
With Club Med you always have the option to cancel your vacation 61 days or more prior to travel and receive 100% refund of the land cost. For certain holiday periods such as Christmas, New Year’s, Thanksgiving, Easter or Passover, you may cancel 91 days or more prior to travel and receive a 100% refund of your land cost.
To see the full Club Med Terms & Conditions, click here
Why should I travel as the governments recommend us to not travel?
We want to assure you that Club Med’s top priority remains to ensure the health and safety of all clients and employees. We will continue to monitor and respond according to the recommendations of local authorities as the situation evolves quickly. To align with government recommendation, we have proactively expanded our cancellation & revision policy to give different options to consider for your future travel plan.
What will happen to my booking if I can’t access the new destination when it’s time to travel?
- Club Med is constantly monitoring the situation with its Scientific Committee, following the recommendations issued by the World Health Organization and the health and government authorities of the countries in which it operates, in order to take all appropriate measures in real time, in conjunction with its Health, Health & Safety Department.
- If your new booking should be impacted by new procedures, we will communicate with you to help you on travel options.
What is Club Med going to implement in its Resorts when they reopen?
Your safety is our utmost priority, and we have implemented new health measures in all our resorts worldwide. Find all the detail here.