Following the decisions taken by international authorities and governments worldwide to enforce travel restrictions to prevent the spread of coronavirus (COVID-19), Club Med has decided to temporarily suspend its operations for all resorts worldwide until May 1, 2020.

If you have an existing reservation in any resort that is temporarily closed through May 1, 2020, your reservation has been automatically cancelled and you will receive:

• A Future Travel Credit for 100% of the paid land costs, valid for travel through April 30, 2022 (last date for check-out) to any resort worldwide of your choice.
• Once you rebook a future stay, if the Future Travel Credit value is higher than the cost of the new booking, we will issue an additional Future Travel Credit for the remaining balance, to be used for travel through April 30, 2022.
• If you booked an air-inclusive package with us, you will receive a credit with the airline based on the carrier’s specific policies. Please note, if you did not book your airfare with Club Med, please make sure to contact the air carrier directly to cancel your flight before time of departure.

If you’re concerned about traveling through June 15, 2020, we would like to extend special revision policy terms for your peace of mind.

If you have an existing reservation in any resort worldwide for travel through June 15, 2020, we want to offer you the flexibility to revise your booking for another travel date. Please call our contact center at 1-855-237-4526 to rebook, or contact your travel advisor.

If you are not ready to make a change to your reservation, but wish to not travel and receive a Future Travel Credit, please complete our Future Travel Credit Request Form. If you elect this option, you will benefit from:

• A Future Travel Credit for 100% of the paid land costs, valid for 2 years from the original date of travel to any resort worldwide of your choice.
• If you booked an air-inclusive package with us, you will receive a credit with the airline based on the carrier’s specific policies. Please note, if you did not book your airfare with Club Med, please make sure to contact the air carrier directly to cancel your flight before time of departure.

With Club Med’s standard rate you always have the option to cancel or revise a booking. The following charges plus the non-refundable membership fee, non-refundable optional insurance and non-refundable air tickets, will be assessed for all travel.
• 61 or more days of more before travel: No cancellation charge
• 60 to 31 days of more before travel: 25% cancellation charge
• 30 to 15 days of more before travel: 50% cancellation charge
• 14 or less days of more before travel: 100% cancellation charge

For Holiday weeks (including but not limited to Thanksgiving, Christmas, New Year’s, Presidents’ Day, Easter, Passover and other weeks) as well as for other designated peak times and special promotions are as follows:
• 91 or more days of more before travel: No cancellation charge
• 90 less days before travel: 100% cancellation charge

The above policy is not applicable when booking any non-refundable rate travel.

How can I modify my booking?

If you booked your stay directly on a Club Med platform (website or contact center), and you are ready to revise your stay please call our contact center at 1-855-237-4526.

If you booked your stay with a travel advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.

How can I cancel my booking?

If you wish to cancel your booking and receive a Future Travel Credit, please complete our Future Travel Credit Request Form online.

I decided not to travel but was unable to reach Club Med prior to my departure date that has now passed. Will you revise or cancel my booking?

If you only booked your land stay with Club Med: We want to reassure you that even if you are not able to reach us, and you have a departure date planned today or in the coming days, we will give you a Future Travel Credit for 100% of the paid land costs to be used for future travel to any Club Med resort worldwide, which can be redeemed when you’re ready to travel again. The expiration date of your Future Travel Credit may vary.

If you booked an air-inclusive stay with Club Med: Please contact us before your departure time. We will issue you a Future Travel Credit for 100% of the paid land costs to be used for future travel to any Club Med resort worldwide. In addition, you will receive a credit with the airline based on the carrier’s specific policies.

Please note that if you booked with a travel advisor, you don’t need to contact us, your travel advisor will do so on your behalf.

I want to revise/cancel my booking and I have booked flights with Club Med; will you revise or cancel my flight tickets?

If you booked flights with Club Med, you must call us before your departure time to cancel/revise your booking file. We won’t be able to revise your flight portion if the departure time has passed.

If you haven’t booked your flight tickets with Club Med, please contact your airline company before your departure time.

What will happen to my revised booking if I can’t access the new destination when it’s time to travel?

Club Med is constantly monitoring the situation with its team of health professionals, following the recommendations issued by the World Health Organization as well as those of the health and government authorities of the countries in which it operates, in order to take all appropriate measures in real time.

I am a travel advisor; how do I postpone or cancel a booking for my client?

If your clients have an existing reservation in one of our resorts that has temporarily ceased operations during the time of their stay, their reservation has been automatically cancelled and you will receive:

• A Future Travel Credit, in the name of your clients, to travel again with us for 100% of the paid land costs, valid for travel through April 30, 2022 (last date for check-out) to any resort worldwide.
• Once a client rebooks for a future stay, if the Future Travel Credit value is higher than the cost of the new booking, we will issue an additional Future Travel Credit for the remaining balance, to be used for travel through April 30, 2022.

• If your client booked an air-inclusive package with us, they will receive a credit with the airline based on the carrier’s specific policies (revised travel dates will depend on respective airline policies).

• I have booked my stay with a travel agency; how do I cancel or revise my booking?

If you booked your stay with a travel agency, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.

Are holidays blacked out from the travel credit?

The Future Travel Credit to a Club Med resort will allow you to travel at any time, before its expiration date. You will need to pay the difference if your booking is more expensive than the value of the Future Travel Credit.

I would like to book a stay at Club Med, but I am hesitant to book because of the current situation.

With Club Med you always have the option to cancel your vacation 61 days or more prior to travel and receive 100% refund of the land cost. For certain holiday periods such as Christmas, New Year’s, Thanksgiving, Easter or Passover, you may cancel 91 days or more prior to travel and receive a 100% refund of your land cost.

Why should I travel as the governments recommend us to not travel?

We want to assure you that Club Med’s top priority remains to ensure the health and safety of all clients and employees. In this matter and to prevent the spread of COVID-19, we have decided to suspend operations of our resorts until May 1, 2020. We will continue to monitor and respond according to the recommendations of local authorities as the situation evolves quickly.

To align with government recommendations, we have proactively expanded our cancellation & revision policies to offer you different options to consider when planning future travel.

What will happen to my booking if I can’t access the new destination when it’s time to travel?

Club Med is constantly monitoring the situation, following the recommendations issued by the World Health Organization along with the health and government authorities of the countries in which it operates.