Latest COVID-19 Updates
January 22, 2021
Club Med is committed to providing you with the best experience before, during and after you stay: find all the information related to the current COVID-19 situation.
COVID-19 Updates
Latest Information
NEW
We are delighted to announce that our resorts are getting ready to welcome you once again!
Find here the complete update on resort openings.
IMPORTANT INFORMATION WHEN FLYING BACK TO THE U.S.
In an effort to limit the spread of COVID-19, the U.S. Centers for Disease Control and Prevention announced that as of January 26, 2021, international air travelers, including U.S. citizens, aged 2 years or older, will be required to provide a negative NAAT (PCR) or antigen test result prior to boarding an international flight returning to the United States.
In order to seamlessly facilitate this process for your clients in-resort, Club Med is offering antigen testing at no additional charge (providing results within the same day*) at Club Med Cancún, Club Med Punta Cana, Club Med Michès Playa Esmeralda and Club Med Turkoise.
For new bookings made on or after May 18, 2020, and before February 28, 2021, on any Club Med resort worldwide, you can modify or cancel for free and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare):
- Up to 15 days prior to departure for stays on or prior to September 3rd, 2021(100% charge if 14 or less)
- Up to 61 days prior to departure for specific 2021 Holiday weeks, including President’s Day 2021, and stays starting September 4th, 2021(25% charge if cancellation between 60 & 31 days. 50% charge if cancellation between 30 & 15 days. 100% if 14 or less)
- Up to 91 days prior to departure for 2021 Holiday weeks (including but not limited to Thanksgiving 2021, Christmas 2021, New Year’s Eve 2021 and other weeks) (100% charge if 91 or less)
The above policy is not applicable when booking any non-refundable rate travel.
Spring break 2021 : From February 13, 2021 to February 19, 2021 and from February 27, 2021 to March 5, 2021
Christmas & New Year 2021 / 2022 : From December 17, 2021 to January 1, 2022
Spring break 2022 : From February 18, 2022 to February 25, 2022 (all Resorts)
For the land portion only, charges are assessed on the number of days prior to departure as per the following. For all air transportation (“Vacation flights”) arranged by Club Med Sales Inc., airfare is 100% non-refundable. Revisions of any kind (including but not limited to a change in the date of departure or village) will be treated as a cancellation and applicable cancellation charges will be assessed and revised booking will be subject to pricing then in effect. Unpaid balances on cancellation charges are subject to collection action. All refunds will go back on the same form of payment. If the cancelled booking was paid using a future travel certificate, the refund will be issued as a credit for future travel to be used prior to the expiration date of the original future travel certificate No refunds will be made in the event of no-shows or interruption or cancellation by the Member after departure. There is no refund for unused travel vouchers or transfers. Cancellation charges for special events and certain promotions may vary; please contact your travel agent or Club Med.
If you find a lower price in the future for the same travel dates, receive a Future Travel Credit for a value equal to the price difference applicable to your next booking.
Valid for new individual land-only bookings booked on or after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas,and based on value as written on the sales contract. Claims can be done up to 15 days before departure. Only one claim per file. Must concern a stay identical in all criteria to the original reservation, including: same Club Med resort, same check-in and check-out dates, same category of room, same number and type of guests (adults and children of the same age), same currency, same payment terms and same cancellation policy. Lower price quoted must be final, including any fees, taxes, or administration fees applied. Airfare, membership fees and extras are not covered by this guarantee. Guarantee does not apply to the following: group bookings, last minute deals, flash sales, privately contracted rates, rates only accessible by user and password or with promotional code, travel agent rates, referral reward rates, or friends and family rates. Guarantee refers to the total price of the stay and cannot refer to a partial price of any or all of the days it comprises. Future Travel Certificates must be used for travel completed within one year of the original date of travel and may be subject to restrictions. Club Med may withdraw this offer at any time and is not responsible for errors or omissions. Void where prohibited or restricted by law.
Worry Less, Play More
Emergency Assistance Program Included
All bookings for travels before April 30th, 2021 include the following coverage, in case of medical emergency (including those related to COVID-19):
- REPATRIATION - Medical evacuation & repatriation costs.
- MISSED FLIGHT ASSISTANCE - For air booked by Club Med, our transportation experts will assist in organizing return flights.
- MEDICAL & HOSPITALIZATION EXPENSES - healthcare expenses in destination.
EXTENSION OF YOUR STAY - Costs associated with an extended stay at the resort due to the medical emergency.
What is covered?
1. In case of sickness related to COVID-19, all healthcare expenses during your stay are covered: medical expenses in case of hospitalization, medical visit, COVID-19 Test, transportation cost to the laboratory in order to administrate the test.
2. In case of hospitalization, coverage will also apply for: housing cost for companion, accompaniment of children. Medical evacuation if the situation requires it.
3. In case of quarantine: the assistance center will organize housing along with the Resort and the health personnel.
4. If the G.M missed their intended flight: the assistance center will take charge and organize a new return flight following the sanitary requirements established by the health team.
Cost coverage in the event of illness (including COVID disease) includes:
- Medical expenses abroad until €75,000 incl. tax / beneficiary
- Advance on hospitalization costs incurred abroad until €75,000 incl. tax per beneficiary
- The cost of an extended stay at the hotel: €80 per night incl. tax and € 150 incl. tax for a family / 10 nights maximum
- Medical evacuation and repatriation following accident and/or illness according to the decision of the Medical Board of Europ Assistance
- Repatriation of the mortal remains in case of death_
What is not covered by the program?
Consequences of global COVID situations in the country where the resort is located, such as:
1. Border lockdown: per region/ per city/ airport closure/ flight cancelation/ Resort closure…
2. Interruption of stay: following the declaration of State of Emergency
3. Quarantine: at the destination without being sick.
A certificate of insurance confirming coverage of medical expenses in case of sickness including COVID-19 can be provided upon request in order to enter a country or to obtain a travel visa. Please note that from July 1st, the certificate of insurance is requested by: French Polynesia, Israel, Ukraine, Lebanon, Cambodia, Turks & Caicos.
This Assistance Agreement constitutes the general conditions of the contract concluded between EUROP ASSISTANCE, a business governed by the Insurance Code, and CLUB MED SALES, on behalf of its clients. It specifies the content of and the limits on the services to be provided by EUROP ASSISTANCE for CLUB MED SALES clients. The Assistance is provided by EUROP ASSISTANCE, and not by Club Med®. Any enrollment in Club Med®, or through the intermediary of a travel agent, makes the G.M® eligible for EUROP ASSISTANCE services, which cover assistance for persons. Applicable only to US members (G.Ms®) who are US residents and have booked and paid for their trip in the US. This coverage supercedes any previously existing coverage and is subject to change without notice. A complete description of coverage is available upon request with Club Med Sales Inc., and also in the Basic Insurance document you will receive by electronic mail before departure if you made a reservation. Call your Travel Agent or our Club Med call center for more details.
RESORT STATUS UPDATES
Club Med is currently following the decisions taken by international authorities and governments worldwide to enforce travel restrictions to prevent the spread of Coronavirus (COVID-19) along with the suspension of international flights by airlines, and has been working diligently to implement a phased reopening of our resorts with new hygiene measures to welcome you and your family into a safe environment and create new Club Med memories.
As of today, Club Med is happy to announce the reopening of the following resorts:
- Club Med Sandpiper Bay on June 12, 2020**
- Club Med Cancún Yucatán on October 17, 2020**
- Club Med Punta Cana on October 17, 2020**
- Club Med Turkoise on November 28, 2020**
- Club Med Michès Playa Esmeralda on December 19, 2020**
- Club Med Caravelle on December 18, 2020**
- Club Med Buccaneer's Creek on February 13, 2021**
- Club Med Columbus Isle in December 2021**
- Club Med Ixtapa Pacific in December 2021**
If you are traveling to any other Club Med resort, please refer to the corresponding resort page for opening dates.
CANCELLATION POLICY IN FORCE IF RESORT CLOSED AT THE TIME OF PLANNED TRAVEL
If you have an existing reservation in any resort that is closed at the time of your planned stay, your reservation will be automatically cancelled and we will contact you to revise your vacation plans.
Club Med's Hygiene & Safety Standards
Your safety is our utmost priority, and we have implemented new health measures in all our resorts worldwide.
Safe Together - The Club Med Hygiene & Safety Measures
All information is subject to change and requirements are being revised frequently. All passengers are reminded to consult their personal healthcare provider prior to travel and to verify the most current travel requirements for their country of origin and destination.
Official restrictions to our destinations
Turks and Caicos: www.visittci.com All travelers to Turks and Caicos must obtain pre-travel authorization through the TCI Assured Portal which requires proof of a negative PCR COVID-19 test taken within 5 days of travel, proof of emergency medical insurance, completion of a health screening questionaire. Visitors will be required to wear face coverings in all public areas, practice social distancing, and comply with capacity limitations in public areas.
Dominican Republic: www.godominicanrepublic.com As of September 15, 2020, travelers are not required to provide a negative PCR COVID-19 test prior to travel. All arriving passengers will be required to completed a Travelers Health Affidavit and will screened for temperature and symptoms. A random sample of arriving passengers will be administered a rapid breath test for COVID at the arrival at the airport.
Mexico: Visit www.mexicancaribbean.travel for detailed information. COVID restrictions are implemented per each state in Mexico. Visitors to Quintana Roo (Mexican state where Cancun is located) are required to undergo temperature checks via thermal imaging and complete a health questionnaire. Hotels are required to comply with enhanced safety and sanitation protocols, including capacity limitation and social distancing.
Guadeloupe:
Formalities for travelers to Guedeloupe upon departure:
- Negative PCR Test, taken within 72 hours of departure (For adults and kids as of 11 years and older) is required.
- A written document stating that you are free of any symptoms and that you will respect the requirement of a prophylactic 7 day isolation upon your arrival. Another PCR test will be carried out after these 7 days. To facilitate a smooth execution of this test, our teams are at your disposal upon your arrival at the resort to provide you with the necessary information. In the meantime you can enjoy all the amenities of our resort and the beach, but you will not be allowed to leave the property.
Visit www.Guadeloupe-islands.com, Travel Update section, for detailed information.
IMPORTANT INFORMATION BEFORE TRAVEL BACK TO THE U.S.
In an effort to limit the spread of COVID-19, the U.S. Centers for Disease Control and Prevention announced that as of January 26, 2021, international air travelers, including U.S. citizens, aged 2 years or older, will be required to provide a negative NAAT (PCR) or antigen test result prior to boarding an international flight returning to the United States.
In order to seamlessly facilitate this process for your clients in-resort, Club Med is offering antigen testing at no additional charge (providing results within the same day*) at Club Med Cancún, Club Med Punta Cana, Club Med Michès Playa Esmeralda and Club Med Turkoise.
How can I modify my booking?
If you booked your stay directly on a Club Med platform (website or contact center), and you are ready to revise your stay please call our contact center at 1-888-932-2582.
If you booked your stay with a travel advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
How can I cancel my booking?
If you have an existing reservation in any resort that is closed at the time of your planned stay, your reservation will be automatically cancelled and we will contact you to revise your vacation plans. Please refer to each resort page to find its reopening date.
If you haven’t booked your flight tickets with Club Med, please contact your airline company before your departure time.
For new bookings made on or after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas cancel for free and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare):
- Up to 15 days prior to departure for stays on and prior to July 2nd, 2021(100% charge if 14 or less)
- Up to 61 days prior to departure for specific 2020 - 2021 Holiday weeks, including Christmas 2020, New Year’s 2020, Spring Break 2021, and stays starting July 3rd, 2021 (25% charge if cancellation between 60 & 31 days. 50% charge if cancellation between 30 & 15 days. 100% if 14 or less)
- Up to 91 days prior to departure for 2021 Holiday weeks (including but not limited to Thanksgiving, Christmas 2021, New Year’s 2021 and other weeks) (100% charge if 91 or less)
To see the full Club Med Terms & Conditions, click here
My stay has been cancelled, but I'm not ready to revise my booking. What are my options?
If we do not receive notice from you for your rebooking in the next 6 weeks, you will automatically receive a Future Travel Credit in the paid amount of your land stay, plus air credit if booked with Club Med. If you didn't book your air travel with Club Med, please make sure to contact your air carrier directly to cancel your flight or confirm the cancellation of your flight before time of departure.
To see the full Club Med Terms & Conditions, click here
I want to revise/cancel my booking and I have booked flights with Club Med; will you revise or cancel my flight tickets?
If you booked flights with Club Med, you must call us before your departure time to cancel/revise your booking file. We won’t be able to revise your flight portion if the departure time has passed.
If you haven’t booked your flight tickets with Club Med, please contact your airline company before your departure time.
What will happen to my revised booking if I can’t access the new destination when it’s time to travel?
Club Med is constantly monitoring the situation with its team of health professionals, following the recommendations issued by the World Health Organization as well as those of the health and government authorities of the countries in which it operates, in order to take all appropriate measures in real time.
I am a travel advisor; how do I postpone or cancel a booking for my client?
If your clients have an existing reservation in one of our resorts that has temporarily ceased operations during the time of their stay, their reservation has been automatically cancelled and you will receive:
- A Future Travel Credit*, in the name of your clients, to travel again with us for 100% of the paid land costs, valid for travel through two years from the original date of travel to any Resort worldwide.
- Once a client rebooks for a future stay, if the Future Travel Credit* value is higher than the cost of the new booking, we will issue an additional Future Travel Credit for the remaining balance, to be used for travel through two years from the original date of travel.
- If your client booked an air-inclusive package with us, they will receive a credit with the airline based on the carrier’s specific policies (revised travel dates will depend on respective airline policies).
If your clients have an existing reservation in one of our resorts that is open during the time of their stay, but they wish to revise or cancel their booking, our usual Cancellation policy will apply.
I have booked my stay with a travel agency; how do I cancel or revise my booking?
If you booked your stay with a travel agency, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
Are holidays blacked out from the travel credit?
The Future Travel Credit* to a Club Med resort will allow you to travel at any time, before its expiration date. You will need to pay the difference if your booking is more expensive than the value of the Future Travel Credit.
I would like to book a stay at Club Med, but I am hesitant to book because of the current situation.
For new bookings made on or after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas cancel for free and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare):
- Up to 15 days prior to departure for stays on and prior to July 2nd, 2021(100% charge if 14 or less)
- Up to 61 days prior to departure for specific 2020 - 2021 Holiday weeks, including Christmas 2020, New Year’s 2020, Spring Break 2021, and stays starting July 3rd, 2021 (25% charge if cancellation between 60 & 31 days. 50% charge if cancellation between 30 & 15 days. 100% if 14 or less)
- Up to 91 days prior to departure for 2021 Holiday weeks (including but not limited to Thanksgiving, Christmas 2021, New Year’s 2021 and other weeks) (100% charge if 91 or less)
With Club Med you always have the option to cancel your vacation 61 days or more prior to travel and receive 100% refund of the land cost. For certain holiday periods such as Christmas, New Year’s, Thanksgiving, Easter or Passover, you may cancel 91 days or more prior to travel and receive a 100% refund of your land cost.
To see the full Club Med Terms & Conditions, click here
Why should I travel as the governments recommend us to not travel?
We want to assure you that Club Med’s top priority remains to ensure the health and safety of all clients and employees. We will continue to monitor and respond according to the recommendations of local authorities as the situation evolves quickly. To align with government recommendation, we have proactively expanded our cancellation & revision policy to give different options to consider for your future travel plan.
What will happen to my booking if I can’t access the new destination when it’s time to travel?
- Club Med is constantly monitoring the situation with its Scientific Committee, following the recommendations issued by the World Health Organization and the health and government authorities of the countries in which it operates, in order to take all appropriate measures in real time, in conjunction with its Health, Health & Safety Department.
- If your new booking should be impacted by new procedures, we will communicate with you to help you on travel options.
What is Club Med going to implement in its Resorts when they reopen?
Your safety is our utmost priority, and we have implemented new health measures in all our resorts worldwide. Find all the detail here.
*This offer is subject to availability, as defined by Club Med, is non-transferable, and is not redeemable for cash. The travel certificate may be applied to the land portion of a Club Med vacation. If you booked air on your original booking with us, please inquire at the time of rebooking and we will apply the air credit based on the individual carrier’s policy. When you are ready to make your travel plans, please contact your travel agent or Club Med’s Contact Center at 1-800-CLUBMED (1-800-258-2633). You may redeem your Travel Certificate during the booking process with the reservation agent. Please advise the agent taking payment that you have a credit. Your membership fees will be carried over from the original file based on the memberships paid at that time. If this credit is applied to a reservation of lesser value, the difference will be carried forward expiring 2 years from the original date of travel (last day to checkout) to another booking(s). In addition, this credit can only be used once. If, after application, the reservation is cancelled for any reason, the credit will not be carried forward to any other booking or refunded in cash. Please keep this email in a safe place for future reference, as loss of this original certificate number may result in forfeiture of the offer. This certificate is valid only for bookings made in the US or Canada based on the original booking country office.
**this schedule can be subject to modifications as a result of governmental decisions regarding border closures or travel restrictions, air travel accessibility, or health & safety protocols.
*Please note that Club Med will not be held responsible for the availability of appointments to carry out COVID-19 tests, or for the duration for the delivery of the results.