Coronavirus Updates

Latest Information

Latest Coronavirus Updates

April 2, 2020

We are experiencing extremely high wait times at our Contact Center. The following plan has been activated to help address any questions or concerns you may have, as quickly as possible:

  • If you will be heading to Club Med Punta Cana, Michès Playa Esmeralda, Sandpiper Bay, Cancún Yucatán, Ixtapa Pacific, Columbus, Turkoise, Caravelle, or Buccaneer's Creek before May 1, your file will be automatically cancelled. Please see section below for more details.

  • If you will be heading to Europe, the Mediterranean, Asia, Africa or Brazil before May 1, your file will be automatically cancelled. Please see section below for more details.

  • If you will be heading to any Club Med resort between May 2 and June 15, we want to offer you the flexibility to revise or cancel your booking. Please see section below for more details.

For any other question on the topic, please review our Frequently Asked Questions

NOTE: If you didn’t book your airfare with Club Med, please make sure to contact the air carrier directly to cancel your flight before time of departure.

*This offer is subject to availability, as defined by Club Med, is non-transferable, and is not redeemable for cash. The travel certificate may be applied to the land portion of a Club Med vacation. If you booked air on your original booking with us, please inquire at the time of rebooking and we will apply the air credit based on the individual carrier’s policy. When you are ready to make your travel plans, please contact your travel agent or Club Med’s Contact Center at 1-800-CLUBMED (1-800-258-2633). You may redeem your Travel Certificate during the booking process with the reservation agent. Please advise the agent taking payment that you have a credit. Your membership fees will be carried over from the original file based on the memberships paid at that time. If this credit is applied to a reservation of lesser value, the difference will be carried forward expiring 30Apr2022 (last day to checkout) to another booking(s). In addition, this credit can only be used once. If, after application, the reservation is cancelled for any reason, the credit will not be carried forward to any other booking or refunded in cash. Please keep this email in a safe place for future reference, as loss of this original certificate number may result in forfeiture of the offer. This certificate is valid only for bookings made in the US or Canada based on the original booking country office.

Your choices regarding cookies on this website

We use cookies on our website to ensure you have the best experience. By closing this banner or interacting with our site, you permit us and our partners to place cookies on your browser, recognize cookies, and identify you for marketing.

View our privacy policy