Latest Coronavirus Updates
May 20, 2020
Club Med is committed to providing you with the best experience before, during and after you stay: find all the information related to the current Coronavirus situation.
Latest Information
Club Med is committed to providing you with the best experience before, during and after you stay: find all the information related to the current Coronavirus situation.
RESORT STATUS UPDATES
Club Med is currently following the decisions taken by international authorities and governments worldwide to enforce travel restrictions to prevent the spread of Coronavirus (COVID-19) along with the suspension of international flights by airlines, to decide on the suspension of operations at its Resorts, or the reopening of its properties.
As of today, Club Med has decided to temporarily suspend its Resort operations as follow:
If you are traveling to any other Club Med resort, please refer to the corresponding resort page for opening dates.
CANCELLATION POLICY IN FORCE IF RESORT CLOSED AT THE TIME OF PLANNED TRAVEL
If you have an existing reservation in any resort that is closed at the time of your planned stay, your reservation has been automatically cancelled and you will receive:
Please refer to the corresponding resort page for each resort opening dates.
For new bookings made on or after May 18, 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas, cancel for free up to 15 days prior to departure and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare).
The above policy is not applicable when booking any non-refundable rate travel.
The cancellation charges are assessed on the full package price. Revisions of any kind (including but not limited to a change in the date of departure or resort) will be treated as a cancellation and applicable cancellation charges will be assessed and revised booking will be subject to pricing then in effect. One-time substitutions within the same room may be accepted, except during holiday periods, subject to a $50 fee and any airline ticketing fee and/or ticketing restrictions. Please inquire for additional details. Unpaid balances on cancellation charges are subject to collection action. All refunds will go back on the same form of payment. If the cancelled booking was paid using a future travel certificate, the refund will be issued as a credit for future travel to be used prior to the expiration date of the original future travel certificate. No refunds will be made in the event of no-shows or interruption or cancellation by the Member after departure. There is no refund for unused travel vouchers or transfers. Cancellation charges for special events, certain promotions and holiday travel may vary; please contact your travel advisor.
If you find a lower price in the future for the same travel dates, receive a Future Travel Credit for a value equal to the price difference applicable to your next booking.
Valid for new individual land-only bookings booked on or after May 18th 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas,and based on value as written on the sales contract. Claims can be done up to 15 days before departure. Only one claim per file. Must concern a stay identical in all criteria to the original reservation, including: same Club Med resort, same check-in and check-out dates, same category of room, same number and type of guests (adults and children of the same age), same currency, same payment terms and same cancellation policy. Lower price quoted must be final, including any fees, taxes, or administration fees applied. Airfare, membership fees and extras are not covered by this guarantee. Guarantee does not apply to the following: group bookings, last minute deals, flash sales, privately contracted rates, rates only accessible by user and password or with promotional code, travel agent rates, referral reward rates, or friends and family rates. Guarantee refers to the total price of the stay and cannot refer to a partial price of any or all of the days it comprises. Future Travel Certificates must be used for travel completed within one year of the original date of travel and may be subject to restrictions. Club Med may withdraw this offer at any time and is not responsible for errors or omissions. Void where prohibited or restricted by law.
How can I modify my booking?
If you booked your stay directly on a Club Med platform (website or contact center), and you are ready to revise your stay please call our contact center at 1-888-932-2582.
If you booked your stay with a travel advisor, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
How can I cancel my booking?
If you have an existing reservation in any resort that is closed at the time of your planned stay, your reservation has been automatically cancelled and you will receive:
For new bookings made on or after May 18, 2020, on the following resorts: Punta Cana, Dominican Republic; Cancun Yucatan, Mexico; Ixtapa Pacific, Mexico; Sandpiper Bay, Florida, USA; Turkoise, Turks and Caicos; Michès Playa Esmeralda, Dominican Republic; Caravelle, Guadeloupe; Buccaneer’s Creek, Martinique; and Columbus Isle, Bahamas, cancel for free up to 15 days prior to departure and receive a full refund on the land portion of your stay (refund excludes membership fees, optional insurance and airfare).
To see the full Club Med Terms & Conditions, click here
I wasn't able to travel due to the travel restrictions but couldn't reach Club Med prior to my departure date that has now passed. Will you revise or cancel my booking?
If you only booked your land stay with Club Med: We want to reassure you that even if you are not able to reach us, and you have a departure date planned today or in the coming days, we will give you a Future Travel Credit* for 100% of the paid land costs to be used for future travel to any Club Med resort worldwide, which can be redeemed when you’re ready to travel again. The expiration date of your Future Travel Credit may vary.
If you booked an air-inclusive stay with Club Med: Please contact us before your departure time. We will issue you a Future Travel Credit* for 100% of the paid land costs to be used for future travel to any Club Med resort worldwide. In addition, you will receive a credit with the airline based on the carrier’s specific policies.
Please note that if you booked with a travel advisor, you don’t need to contact us, your travel advisor will do so on your behalf.
I want to revise/cancel my booking and I have booked flights with Club Med; will you revise or cancel my flight tickets?
If you booked flights with Club Med, you must call us before your departure time to cancel/revise your booking file. We won’t be able to revise your flight portion if the departure time has passed.
If you haven’t booked your flight tickets with Club Med, please contact your airline company before your departure time.
What will happen to my revised booking if I can’t access the new destination when it’s time to travel?
Club Med is constantly monitoring the situation with its team of health professionals, following the recommendations issued by the World Health Organization as well as those of the health and government authorities of the countries in which it operates, in order to take all appropriate measures in real time.
I am a travel advisor; how do I postpone or cancel a booking for my client?
If your clients have an existing reservation in one of our resorts that has temporarily ceased operations during the time of their stay, their reservation has been automatically cancelled and you will receive:
If your clients have an existing reservation in one of our resorts that is open during the time of their stay, but they wish to revise or cancel their booking, our usual Cancellation poliy will apply.
I have booked my stay with a travel agency; how do I cancel or revise my booking?
If you booked your stay with a travel agency, you need to contact your travel advisor. The travel advisor will then contact Club Med on your behalf.
Are holidays blacked out from the travel credit?
The Future Travel Credit* to a Club Med resort will allow you to travel at any time, before its expiration date. You will need to pay the difference if your booking is more expensive than the value of the Future Travel Credit.
I would like to book a stay at Club Med, but I am hesitant to book because of the current situation.
With Club Med you always have the option to cancel your vacation 61 days or more prior to travel and receive 100% refund of the land cost. For certain holiday periods such as Christmas, New Year’s, Thanksgiving, Easter or Passover, you may cancel 91 days or more prior to travel and receive a 100% refund of your land cost.
Why should I travel as the governments recommend us to not travel?
We want to assure you that Club Med’s top priority remains to ensure the health and safety of all clients and employees. We will continue to monitor and respond according to the recommendations of local authorities as the situation evolves quickly. To align with government recommendation, we have proactively expanded our cancellation & revision policy to give different options to consider for your future travel plan.
What will happen to my booking if I can’t access the new destination when it’s time to travel?
What is Club Med going to implement in its Resorts when they reopen?
Your safety is our utmost priority, and we have implemented new health measures in all our resorts worldwide. Find all the detail here.
*This offer is subject to availability, as defined by Club Med, is non-transferable, and is not redeemable for cash. The travel certificate may be applied to the land portion of a Club Med vacation. If you booked air on your original booking with us, please inquire at the time of rebooking and we will apply the air credit based on the individual carrier’s policy. When you are ready to make your travel plans, please contact your travel agent or Club Med’s Contact Center at 1-800-CLUBMED (1-800-258-2633). You may redeem your Travel Certificate during the booking process with the reservation agent. Please advise the agent taking payment that you have a credit. Your membership fees will be carried over from the original file based on the memberships paid at that time. If this credit is applied to a reservation of lesser value, the difference will be carried forward expiring 2 years from the original date of travel (last day to checkout) to another booking(s). In addition, this credit can only be used once. If, after application, the reservation is cancelled for any reason, the credit will not be carried forward to any other booking or refunded in cash. Please keep this email in a safe place for future reference, as loss of this original certificate number may result in forfeiture of the offer. This certificate is valid only for bookings made in the US or Canada based on the original booking country office.
**subject to change based on latest government and state regulations and authorizations.
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