Our services offered at Club Med Québec Charlevoix have been adapted to welcome you safely.

Following the latest announcements from the Québec government, Club Med Québec Charlevoix is adapting its services with the reopening of the Spa and indoor sport activities since February 14, 2022, the reopening of bars since February 28, 2022 and the lifting of other restrictions from March 12, 2022.

Discover all our adapted services to welcome you under the safest circumstances in Québec Charlevoix:

Main measures in place

Making sure you can safely enjoy your vacation

  • Protective face coverings
  • Hand sanitizer available
  • Deep cleaning reinforcement
  • Floor markings for social distance
  • Limited resort capacity
  • Nurse available on-site

Our processes are certified by an International Safety Audit Agency - Cristal, including new POSICheck COVID-19 Prevention Certification.

All protocols have been adapted to meet or exceed local regulations and are subject to modification as regulations change.

Restaurants & Bars

Making sure you sip & savor safely

Since February 12, 2022, our restaurants are open at limited capacity (50%) with extended opening hours to welcome our GMs in accordance with the current sanitary rules. A maximum of 10 people or the occupants from 3 households are allowed per table.

Gourmet lounge le Chalet is open 6 days a week from 12.00pm to 10.00pm with an à la carte menu for dinner.

Since February 28, 2022, our bars are open at limited capacity (50%) to ensure compliance with health and safety requirements.

"La Cave" is open from 4:00 p.m. to 10:00 p.m so that our GMs can buy an assortment of wines and spirits to consume in the restaurant or in their rooms.

From March 12, 2022, our restaurants and bars will be open without capacity restrictions.


Making sure you can exercise safely

From March 12, 2022, all sports activities will take place without capacity restrictions.

The mountain remains accessible as well as ski lifts, GMs will have to comply with the sanitary rules in force (wearing of a face coverage and social distance required).


The swimming pool is open at limited capacity (50%) to ensure compliance with health, safety and security requirements.

As of March 12, 2022, the swimming pool will be open without capacity restrictions.


Making sure you can relax safely

Since February 14, 2022, the Spa is open at limited capacity (50%) as well as access to the sauna, hammam, jacuzzi and outdoor baths.
• Cabins will be sanitized between each guest
• Treatment protocols have been adapted
• Social distancing maintained throughout the spa journey

As of March 12, 2022, the Spa will be open without capacity restrictions as access to the sauna, hammam, jacuzzi and outdoor baths.


Taking care of your little ones

Since February 13, 2022 our kids clubs are welcoming children from 8:00am to 4:30pm.

Entertainment & Ambiance

Since February 14, 2022, an adapted program is offered in accordance with the sanitary rules in place with Club Med Artists performances, shows, ski return etc.

From March 12, 2022, as dancing will be permitted again, the evening program will be operating as normal.

Airport Transfers

Making sure you travel safely

  • Social distancing will be in place from the moment we pick up you up at the airport
  • Masks are mandatory inside of transfers
  • Hand sanitizers will be available in the vehicle
  • All Club Med providers and teams will sanitize vehicles after each trip

Front Desk

Making sure we welcome you safely

The following measures have been taken to ensure a seamless arrival:

  • Floor markings encouraging safe 6 feet social distance
  • Expand Digital Services
  • Easy check-in/check-out
  • Electronic payment

Common Areas

Making sure you enjoy the Resort safely

Club Med has implemented enhanced safety and hygiene measures as part of our Safe Together protocols.

  • Wearing of protective face masks in accordance with local regulations
  • Reinforced cleaning measures and increased frequency of sanitization of common areas: halls, lobby, restrooms, corridors, etc.
  • Sanitizing with a dedicated product on all critical touch points
  • Dedicated measures for elevators (sanitization, signage etc.)

Guest Rooms

Making sure you sleep safely

The frequency of room cleaning will be reduced to limit contacts.

  • New process for linen cleaning, including systematic washing above 70°C / 160°F
  • Full sanitization of guestrooms after each departure
  • Masks and gloves provided to housekeeping and maintenance teams

We require that you follow all government regulations and Club Med rules during your stay, for your safety and the safety of other guests and staff. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By deciding to travel, you voluntarily assume all risks related to exposure to COVID-19