Safe Together by Club Med

Visiting a Club Med resort soon? Across our resorts in the Caribbean, Mexico and Florida, we have implemented health & hygiene protocols to ensure your total piece of mind during your stay with us. To create our ‘Safe Together’ promise, we worked alongside government agencies, advisors and a committee of doctors and professors within the scientific community to implement measures to ensure the highest Hygiene and Safety standards to take care of you and your loved ones. Our teams both in and out of our Resorts are here to ensure your safety is our number one priority.

*protocol in place in European resorts

Safe together

Travel Safe

No cost modification and flexible booking

Enhanced hygiene and safety measures

Assistance and medical expenses included in case of COVID-19

Transportation services

Travel insurance

Safe Together - The Club Med Hygiene & Safety Measures

For all Resorts, before traveling, it is recommended that all travelers verify specific entry requirements as outlined by the local authorities and governments.

This decision is a part of our collective effort in the fight against the COVID-19 pandemic. This policy will reinforce the Safe Together protocols in our Resorts and help to provide the most worry-free experience possible for our clients.

Our main measures at a glance

Cristal Certification

Club Med processes will be Certified by Cristal

  • Certification Program by International Safety Audit Agency - Cristal, including new POSICheck COVID-19 Prevention Certification​
  • All protocols have been adapted to meet or exceed local regulations and are subject to modification as regulations change

The following resorts have already received the POSICheck COVID-19 Prevention Certification:

Travel with Peace of Mind

Emergency Assistance Program

As an addition to our Safe Together mission, implementing enhanced safety and hygiene measures in our resorts, we are modifying our Emergency Assistance Program to provide all guests traveling before December 31, 2023 with additional coverage for COVID-19 related emergency medical expenses during their stay.^

Club Med has implemented enhanced safety and hygiene measures as part of our Safe Together protocols. We require that you follow all government regulations and Club Med rules during your stay, for your safety and the safety of other guests and staff. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By deciding to travel, you voluntarily assume all risks related to exposure to COVID-19.

Airport Transfers

Making sure you travel safely

  • Hand sanitizers available in the vehicle
  • All Club Med providers and teams will sanitize vehicles after each trip

Front Desk

Making sure we welcome you safely

  • Expand Digital Services:
    • Easy check-in/check-out*
    • Self-service services available in My Club Med app (Spa bookings* & in-room requests)
    • Electronic payment

*Available at select Resorts

Common Areas

Making sure you enjoy the Resort safely

  • Reinforced cleaning measures and increased frequency of sanitization of common areas: halls, lobby, restrooms, corridors, etc.
  • Sanitizing with a dedicated product on all critical touch points
  • Dedicated measures for elevators (sanitization, signage etc.)

Guest Rooms

Making sure you sleep safely

  • New process for linen cleaning, including systematic washing above 70°C / 160°F
  • Full sanitization of guestrooms after each departure
  • Masks and gloves provided to housekeeping and maintenance teams
  • During daily cleaning, a reinforced sanitization process will be carried out on major touch points

Restaurants & Bars

Making sure you sip & savor safely

  • Increase the range of opening hours to offer more dining flexibility
  • Expanded outdoor dining areas
  • Focus on single plated dishes and custom preparation, giving chefs more freedom to express their culinary creativity
  • Our teams will wear protective face coverings at restaurant buffet & preparing food

Children’s Supervision*

Taking care of your little ones

  • Children to be accompanied by one parent for drop-off and pick-up
  • Reinforced hand washing: every hour
    _
    *Kids clubs opening subject to locals regulations _

Sports

Making sure you can exercise safely

Sports offered:*

  • Land sports: tennis, golf, cardio training area, fitness center
  • Water sports: kayaking, paddle boarding, water skiing, sailing
  • Trapeze
  • Outdoor yoga and fitness classes
  • Hygiene checklist adapted for each sport: cleaning frequency, capacity and set-up.

*Activities may vary by resort.

Pools*

Making sure you can tan safely

  • Verify water pH levels, twice a day

*Pool opening subjects to local regulation

Spa

Making sure you can relax safely

  • Sanitization of cabins between each guest
  • Adapted treatment protocols

Boutique

Making sure you can shop safely

  • Electronic payment only.

Entertainment & Ambiance

Making sure you can have fun safely

Programming based on smaller scale events & leveraging Club Med’s generous outdoor spaces:

  • Live concert or DJ set
  • Acoustic music on the beach
  • Acrobatic show over the pool
  • Family movie night under stars

Meetings & Events

Making sure you can work safely

  • Deep Cleaning and sanitizing protocols in all the areas related to group’s working sessions, incentives and meetings

In-resort Hygiene Guidelines

Making sure you can safely enjoy your vacation

To ensure your safety and the one of others, we recommend that in-resort G.Ms and G.Os alike follow the preventive steps advised by the CDC:

  • Wash your hands regularly
  • Cough or sneeze into your sleeve
  • Our teams will wear protective face coverings at restaurant buffet & preparing food and as required by local regulations
    **GM - Face Mask as per local legislation

Download My Club Med App

To learn how each resort is adapting its operations

^Terms & Conditions - Medical Assistance - Coverage COVID-19: If you book in the USA, you are automatically covered in case of COVID-19 by EUROP Assistance worldwide, in agreement with medical decisions of Europ Assistance and under the terms and conditions of the insurance policy. This coverage is valid for travels between July 1st and December 21, 2023.
What is covered?

  • In case of sickness related to COVID-19, all healthcare expenses during your stay are covered: medical expenses in case of hospitalization, medical visit, COVID-19 Test, transportation cost to the laboratory in order to administrate the test.
  • In case of hospitalization, coverage will also apply for: housing cost for companion, accompaniment of children. Medical evacuation if the situation requires it.
  • In case of quarantine: the assistance center will organize housing along with the Resort and the health personnel.
  • If the G.M missed their intended flight: the assistance center will take charge and organize a new return flight following the sanitary requirements established by the health team.
    What is not covered by the program?
    Consequences of global COVID situations in the country where the resort is located, such as:
  • Border lockdown: per region/ per city/ airport closure/ flight cancelation/ Resort closure…
  • Interruption of stay: following the declaration of State of Emergency
  • Quarantine: at the destination without being sick.
    A certificate of insurance confirming coverage of medical expenses in case of sickness including COVID-19 can be provided upon request in order to enter a country or to obtain a travel visa. Please note that from July 1st, the certificate of insurance is requested by: French Polynesia, Israel, Ukraine, Lebanon, Cambodia, Turks & Caicos.
    This Assistance Agreement constitutes the general conditions of the contract concluded between EUROP ASSISTANCE, a business governed by the Insurance Code, and CLUB MED SALES, on behalf of its clients. It specifies the content of and the limits on the services to be provided by EUROP ASSISTANCE for CLUB MED SALES clients. The Assistance is provided by EUROP ASSISTANCE, and not by Club Med®. Any enrollment in Club Med®, or through the intermediary of a travel agent, makes the G.M® eligible for EUROP ASSISTANCE services, which cover assistance for persons.
    Applicable only to US members (G.Ms®) who are US residents and have booked and paid for their trip in the US. This coverage supercedes any previously existing coverage and is subject to change without notice. A complete description of coverage is available upon request with Club Med Sales Inc., and also in the Basic Insurance document you will receive by electronic mail before departure if you made a reservation. Call your Travel Agent or our Club Med call center for more details.

The information contained herein is based upon recommendations currently available from various government agencies, advisors and other consultants. It is subject to change and modification at any time. Protocols may vary slightly in each resort due to local regulations and guidelines and will be updated as we learn more. As always, we recommend that all guests consult their own medical advisors and review governmental travel and health sites in order to take decisions about any personal precautions each guest may wish to take.