Travel update

Travel update


TROPICAL STORM CRISTOBAL

August 25, 2014

Tropical Storm Cristobal- Update #1

Tropical Storm Cristobal continues to bring heavy rain and cause travel disruptions for our clients traveling to and from Turkoise, Turks and Caicos. Our resort is open and operating but due to numerous flight cancellations we understand some of you are unable to arrive and some who are unable to depart as scheduled. Due to this we are experiencing higher than normal call volume. We appreciate your patience as we work to re-accommodate our guests. We have the following policies in place for our guests impacted by this storm.
Guests scheduled to travel
Guests scheduled to arrive should remain in contact with their air carrier for up to date flight information. If there is a flight cancellation due to Tropical Storm Cristobal our guests are covered by a basic travel insurance policy, which is included as a benefit of their membership. Should they be unable to travel, we would advise them to contact CSA Travel Insurance for details on their policy and coverage. We are happy to work with guests whose flights are rescheduled due to the storm. We will revise their land stay to match their new flight schedule, based on availability at our resort, and they will have no change to their land cost with Club Med.
Guests currently traveling, unable to depart Should guests be unable to depart our resort as scheduled due to flight cancellations, we do provide the following for our guests based on their individual booking. Guests who booked an air inclusive package with us may remain at the resort free of charge. Guests who booked only their land stay with us will be able to remain at the resort for a nightly rate equivalent to 50% of our local nightly rate.

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