Travel update

Travel update

Tropical storm Erika

August 28, 2015 - 5:00 PM EST

Tropical Storm Erika - Update #4

Tropical storm Erika is currently 95 miles west-southwest of Santo Domingo, Dominican Republic, with maximum sustained winds of 50mph moving to the west at approximately 21mph.

A tropical storm warning remains in effect for the area encompassing our resort of Turkoise in Turks and Caicos and Punta Cana in the Dominican Republic.

All of our resorts are open and operating as normal. We are closely monitoring this storm and our teams in the US, Canada and Europe, along with our operations team in the resorts are working to ensure that our guests are not only safe but minimally impacted during the passing of Tropical Storm Erika. The safety, security and well-being of our guests and staff is always, and remains, the highest priority in every situation.

We have the following policies in place for our guests impacted by either of these situations.

Guests scheduled to travel

Guests scheduled to arrive should remain in contact with their air carrier for up to date flight information. All of our resorts remain open and ready to welcome our guests, however if there is a flight cancellation due to Tropical Storm Erika our guests are covered by a basic travel insurance policy, which is included as a benefit of their membership. Should they be unable to travel, we would advise them to contact CSA Travel Insurance for details on their policy and coverage.

Guests currently traveling, unable to depart

Should guests be unable to depart our resort as scheduled due to flight cancellations, we do provide the following for our guests based on their individual booking.

  • Guests who booked an air inclusive package with us may remain at the resort free of charge.
  • Guests who booked only their land stay with us will be able to remain at the resort for a nightly rate equivalent to 50% of our local nightly rate.

  • We will continue to closely monitor Tropical Storm Erika over the coming days and provide you with as much information as we have available.




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