F.A.Q

At Club Med, we have an answer to all of your questions. This F.A.Q. enables you to find the answers to the most frequently asked questions.



If you can't find what you are looking for:

> Search on the website > Or please call 1-888-WEB-CLUB (1-888-932-2582, toll-free) for assistance

Website information

• What does the Club Méditerranée do with the information I enter on the site ?

  The Club Méditerranée Internet site was declared through the CNIL (Commission Informatique et Libertés - Computing and Freedom Commission) the body responsible for the protection of personal data in France. Moreover, the Club Méditerranée is very careful to respect the protective measures relating to private life and the processing of personal data, as deed on a European level by the community directives 95/46/CE and 2002/58/CE.
  
  The personal information that you give to us when requesting information or documentation on this site is processed by the Club Méditerranée whose head office is located at 11, rue de Cambrai, 75957 Paris, Cedex 19, France. For your information, this data is for the Club Méditerranée exclusively and is needed to process your request and to send you, by whatever medium, any later offer of information on our products.
  
  You will then, following this request, be able to receive offe rs from the Club Méditerranée. As for the e-mails that we may send you, you may at any time request to be removed from our mailing list by clicking on an 'unsubscribe' link appearing on all messages sent. In no way will your e-mail address be subjected to any transfer to a third party with a view to sending you publicity information.
  
  We inform you that some of the information we ask you for is compulsory and marked to that purpose with an asterisk. If you do not give an answer, we will not be able to offer you our services.
  
  The rest of the information collected, as at the bottom of the page for subscription to the Newsletter is optional. If you choose to provide us with this extra information, it will be used:
  · to make it easier for you to choose products suited to your wishes,
  · to improve our service,
  · to send you documentation that perfectly suits your preferences.
  
  If you do not provide this information, we will be unable to give you access to these services.
  
  We remind you that, in any case, on written request, you have the right to access, modify, rectify or delete information personal to you, in accordance with law 78-17 of 6 January 1978 known as the " Computing and Freedom Law ".
  
  To exercise this right, write to:
  Guest Relations, Club Med Sales, Inc., 7001 N. Scottsdale Road, Suite 1010, Scottsdale, AZ 85253 USA
  
  Please note that this site implants a cookie whose aim is to increase user-friendliness for the Internet user; this cookie is in fact only designed to memorise the country of origin of the Internet user so as to route their next requests directly to correct site chosen initially.

• How do I subscribe to or cancel my subscription to your e-newsletter ?

  To subscribe to our e-newsletter and be kept up to date on our special offers, please visit www.clubmed.us/newsletter and enter the required information. Our special offers are only sent to people who have requested it.
  
  If you wish to cancel your subscription and no longer receive news of our special offers, please contact us at Guest Relations, Club Med Sales, Inc., 7001 N. Scottsdale Road, Suite 1010, Scottsdale, AZ 85253 US.

  You can also contact us by e-mail: scottsdale.internet@clubmed.com
  Or
  Contact us by phone:
  please call 1-888-WEB-CLUB (1-888-932-2582)

• Who takes the photos presented on your site ?

  The photos and illustrations used on this site come from the Club Med Photo Library: Carole BEAL, Karine GERARD, Gérard GOMILA, Christine PAWLAK, Magali BOURRAGUE.
  
  Photos and illustrations credits:
  Bruno VAN LOOCKE, Didier MATAL, Luc SELVAIS, Jean-Christophe PRATT, Frédéric BERTHET, Christian ARNAL, Franck HERNANDEZ, Amélie LAURIN, Claire DOUTREMEPUICH, Jean-Louis BELLURGET, Alexis CHEZIERE, Yann Arthus BERTRAND, Jean-Jacques KHELIL, Frédérique DUMOULIN, ISY-SCHWART, Jany FEJOZ, Michel VERDURE, Alain MAUGENS, Fabian CHARAFFI, Jean-Pierre BEGON, Jean-Claude GRELIER, Pascal LESIRE, Alain SAUVE, Alain DEVOMECOURT, Marie-Jo DROUET, Véronique ALLAIRE, Agnès LOUIS, Anne SAURAT, Patrizia BALESTRINI, Club Med Australia, Club Med United States, Club Med Asia, Tourist Office of Singapore, Tourist Office of Colorado, Tourist Office of Dubai, Tourist Office USA.

• How often is the available information updated ?

  Most of the information presented on this site is updated daily. It is therefore possible that there are some information discrepancies compared with one of our annual brochure.

• Production

  Chief Editor: Sébastien OLSZANSKI
  
  Editorial and artwork managers: Anne-Sylvie VACONNET & Grégory LECOUTRE
  
  Technical manager: Jean KERBOUL
  
  Production agencies: FullSIX
  
  Virtual tours: 2Exvia
  
  Computer graphics studio: Timetobuy
  
  Computer services company: Micropole-Univers
  
  Photos and illustrations used on the site are from the Club Med Picture Library: Carole BEAL, Karine GERARD, Gérard GOMILA, Christine PAWLAK, Magali BOURRAGUE.
  
  Photos and illustrations credits :
  Bruno VAN LOOCKE, Didier MATAL, Luc SELVAIS, Jean-Christophe PRATT, Frédéric BERTHET, Christian ARNAL, Franck HERNANDEZ, Amélie LAURIN, Claire DOUTREMEPUICH, Jean-Louis BELLURGET, Alexis CHEZIERE, Yann Arthus BERTRAND, Jean-Jacques KHELIL, Frédérique DUMOULIN, I SY-SCHWART, Jany FEJOZ, Michel VERDURE, Alain MAUGENS, Fabian CHARAFFI, Jean-Pierre BEGON, Jean-Claude GRELIER, Pascal LESIRE, Alain SAUVE, Alain DEVOMECOURT, Marie-Jo DROUET, Véronique ALLAIRE, Agnès LOUIS, Anne SAURAT, Patrizia BALESTRINI, Club Med Australia, Club Med USA, Club Med Asia, Singapore Tourist Information, Colorado Tourist Information, Dubai Tourist Information, USA Tourist Information.
  
  
  Web hosting:
  IBM France
  tour Descartes
  2 avenue Gambetta
  92066 Paris la Défense
  Tel: 01 49 05 70 00
  
  
  Club Mediterranée
  11 rue de Cambrai
  75957 Paris Cedex 19