F.A.Q

At Club Med, we have an answer to all of your questions. This F.A.Q. enables you to find the answers to the most frequently asked questions.

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Travel Insurance

  • What is covered by the Basic Travel Insurance Plan you offer ?

    Club Med's membership fees include basic trip cancellation and interruption insurance.

    What is Included?
    - Trip Cancellation and Trip Interruption Coverages
    - Baggage Coverage
    - Medical and Dental Coverage
    - Accidental Death and Dismemberment - Travel Accident Coverage
    - Travel Emergency Assistance Services

    Coverage is limited to what is in the Insurance Policy or Description of Coverage. Review for complete details on coverages.

    Applicable only to G.M.'s (Club Med members) booking in the United States.

    Schedule of Coverages

    CoverageMaximum Coverage Limits Per Plan Holder
    Trip CancellationUp to $1,000 of Club Med Trip Cost
    Trip InterruptionUp to $1,000 of Club Med Trip Cost
    Baggage $1,500
    Baggage Delay$100 in Village Boutique Voucher
    Medical and Dental$5,000
    Accidental Death and Dismemberment - Travel Accident$15,000

    Click here for more information on the Basic Travel Insurance Plan.

    This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

    The business or individual soliciting this insurance may not be licensed to sell insurance in your state and cannot answer technical questions about the benefits, exclusions and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. Please contact CSA Travel Protection for any questions regarding this coverage.

    Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. For complete information on policy benefits, limits and exclusions, please contact CSA at (877) 519-3007 or www.csatravelprotection.com/certpolicy.do?productclass=G-10CM for a sample Description of Coverage or Insurance Policy for this plan. These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

    Optional Coverage

    Many of our guests have requested the ability to purchase an insurance protection program with higher limits, to cover their total trip cost and with higher medical coverages. Club Med now offers an optional enhanced plan, which we call our Club Med “Total Peace of Mind”™ Upgraded Optional Plan, which also includes Club Med’s Cancellation Waiver Program*.

    *the Club Med Cancellation Waiver Program is a non-insurance service

  • What is covered by the Upgraded Optional Insurance Plan you offer? (1/2)

    Now at Club Med, you can enjoy Total Peace of Mind when planning your vacation! Sometimes unexpected events happen in life that require changes to your travel plans. With our new optional upgraded protection program, the Total Peace of Mind™ Protection Plan, you can feel confident that your vacation investment is secure. With the Club Med's Cancellation Waiver Program*, you can cancel your trip for any reason and be reimbursed with a Future Travel Certificate equivalent to 90% of the land portion of your vacation package. If you must cancel your vacation due to a specific covered event under the insurance, you will be eligible for reimbursement for your total trip cost. 

    What is included?
    - Trip Cancellation and Trip Interruption Coverages
    - Baggage Coverage
    - Medical and Dental Coverage
    - Accidental Death and Dismemberment - Travel Accident Coverage
    - Travel Emergency Assistance Services

    Applicable only to G.M.’s (Club Med members) booking in the United States.

    Note: You must purchase this plan at the time of deposit.

    Schedule of Coverages

    CoverageMaximum Coverage Limits Per Plan Holder
    Trip CancellationUp to $1,000 of Club Med Trip Cost
    Trip InterruptionUp to $1,000 of Club Med Trip Cost
    Baggage $3,000
    Baggage Delay$100 in Village Boutique Voucher
    Medical and Dental$30,000
    Accidental Death and Dismemberment - Travel Accident$25,000

    Pre-Existing Condition Coverage

    The insurance plan will not pay for loss or expense caused by or incurred resulting from a Pre-Existing Condition, as defined in the Definitions section, including death that results there from. This Exclusion does not apply provided you meet the following requirements:
    1. coverage is purchased prior to or within 24 hours of your initial deposit; and
    2. you are medically able to travel at the time the coverage is purchased.

    For coverage questions or to request a claim form, call toll-free in the U.S. 1.877.519.3007. Collect worldwide 1.858.810.2012.

    *the Club Med Cancellation Waiver Program is a non-insurance service

  • What is covered by the Upgraded Optional Insurance Plan you offer? (2/2)

    This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

    The business or individual soliciting this insurance may not be licensed to sell insurance in your state and cannot answer technical questions about the benefits, exclusions and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. Please contact CSA Travel Protection for any questions regarding this coverage.

    Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. For complete information on policy benefits, limits and exclusions, please contact CSA at (877) 519-3007 or www.csatravelprotection.com/certpolicy.do?productclass=G-20CM for a sample Description of Coverage or Insurance Policy for this plan. These plans are administered by CSA Travel Protection and Insurance Services. Services are provided through CSA’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.

    So go ahead and book with confidence! We've got you covered.
    To purchase the total Peace of Mind Protection Plan, simply book your Club Med Total All-Inclusive vacation online today or call 1-888-WEB-CLUB.

  • Hurricane Protection Program

    Hurricane Protection Program (Provided by Club Med) at Club Med resorts

    The only hurricane on your mind should be the name of a mixed drink… also included as part of your Club Med All-InclusiveTM Vacation.

    Plan and experience your next Club Med All-Inclusive Vacation with complete peace of mind. Our Hurricane Protection Program keeps you and your vacation investment safe.

    So, sit back, relax, start planning and get ready for the all-inclusive Club Med Vacation you’ve been dreaming about!

    In the unlikely event that a hurricane impacts the Club Med where you are on vacation, we will offer you a Future Travel Certificate for each day affected.

    Book and pack for your trip knowing that if the unexpected happens, your vacation dollars will be protected and transferred to another Club Med Vacation of your choice.



    Approval code A101_14_05

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