F.A.Q

At Club Med, we have an answer to all of your questions. This F.A.Q. enables you to find the answers to the most frequently asked questions.



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Travel Insurance

  • What is covered by the Basic Travel Insurance Plan you offer ?

    Club Med’s membership fees include basic trip cancellation and interruption insurance.


    What is covered?
    Trip Cancellation and Trip Interruption
    Lost, Damaged or Delayed Baggage
    Medical Expense Benefits
    Accidental Death & Dismemberment
    Travel Emergency Assistance


    Limited Coverage Please Read Carefully – Exclusions apply to certain medical conditions.



    Effective May 1, 2008


    For bookings made before or after May 1st, 2008 and travel after November 1st, 2008


    Applicable only to G.M.’s (members guests) booking in the United States. This coverage supercedes any previously existing coverage and is subject to change without notice.


    Description of coverages


    Trip Cancellation:     $1,000
    Trip Interruption:    $1,000
    Baggage and Personal Effects:    $1,500
    Baggage Delay (in resort credit)   $100 Resort Boutique Voucher
    Medical or Dental Expense:   $5,000
    Accidental Death & Dismemberment:   $15,000


    Click here for complete coverage information on Basic Travel Insurance Plan for bookings after May 1st, 2008

    Travel Insurance is underwritten by: Stonebridge Casualty Insurance Company, Columbus, Ohio; NAIC # 10952 under Policy/Certificate Form series TAHC5000GCS and TAHC5000GPS. This plan is administered by CSA Travel Protection and Insurance Services.



    Optional Coverage


    Many of our guests have requested the ability to purchase an insurance protection program with higher limits, to cover their total trip cost and with higher medical coverages. Club Med now offers an optional enhanced plan, which we call our Club Med “Total Peace of Mind”™ Upgraded Optional Plan, which also includes Club Med’s Cancellation Waiver Program.< /p>

  • What is covered by the Upgraded Optional Insurance Plan you offer ?

    Now at Club Med, you can enjoy Total Peace of Mind when planning your vacation! Sometimes unexpected events happen in life that require changes to your travel plans. With our new optional upgraded protection program, the Total Peace of Mind™ Protection Plan, you can feel confident that your vacation investment is secure. With the Total Peace of Mind™ Protection Plan, you can cancel your trip for any reason and be reimbursed with a Future Travel Certificate equivalent to 90% of the land portion of your vacation package. And if you must cancel your vacation in the unfortunate event of a death or illness of a family member, you will be reimbursed for the total cost of your trip. 

    What is covered?

    Trip Cancellation and Trip Interruption
    Lost, Damaged or Delayed Baggage
    Medical Expense Benefits
    Accidental Death & Dismemberment
    Travel Emergency Assistance

    Effective May 1, 2008

    For bookings made after May 1st, 2008 and travel after November 1st, 2008

    Applicable only to G.M.’s booking in the United States. This coverage supercedes any previously existing coverage and is subject to change without notice.

    Optional Upgraded Plan

    Note: You must purchase this plan at the time of deposit. If you elect to purchase the Optional Upgraded Plan, you are entitled to the following coverage per person.

    Maximum benefit Amount
    Trip Cancellation:     Trip Cost
    Trip Interruption:     Trip Cost
    Baggage and Personal Effects:     $3,000
    Baggage Delay (in Resort credit):     $100 Resort Boutique Voucher
    Medical or Dental Expense:     $30,000
    Accidental Death & Dismemberment:     $25,000


    The Pre-Existing Condition Exclusion is waived provided you meet all o f the following requirements:
    1. The payment for this plan is received with your initial payment for your Covered Trip; and
    2. You are not disabled from travel at the time you make your plan payment

    For coverage questions or to request a claim form, call toll-free in the U.S. 1.877.519.3007. Collect worldwide 1.858.810.2012.


    Travel Insurance is underwritten by: Stonebridge Casualty Insurance Company, Columbus, Ohio; NAIC # 10952 under Policy/Certificate Form series TAHC5000GCS and TAHC5000GPS. This plan is administered by CSA Travel Protection and Insurance Services.


    So go ahead and book with confidence!  We’ve got you covered.

    To purchase the Total Peace of Mind™ Protection Plan, simply book your Club Med Total All-Inclusive™ vacation online today or call 1-888-WEB-CLUB.

  • Hurricane Protection Program

    Hurricane Protection Program at Club Med resorts

    The only hurricane on your mind should be the name of a mixed drink… also included as part of your Club Med All-InclusiveTM Vacation.

    Plan and experience your next Club Med All-Inclusive Vacation with complete peace of mind. Our Hurricane Protection Program keeps you and your vacation investment safe.

    So, sit back, relax, start planning and get ready for the all-inclusive Club Med Vacation you’ve been dreaming about!

    In the unlikely event that a hurricane impacts the Club Med where you are on vacation, we will offer you a Future Travel Certificate for each day affected.

    Book and pack for your trip knowing that if the unexpected happens, your vacation dollars will be protected and transferred to another Club Med Vacation of your choice.

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